We want you to be completely satisfied with your purchase. If you wish to return your purchase, you may do so with 14 days of receiving it. Returned items can be exchanged for other merchandise or a store credit against future purchases. Refunds are not issued
under any circumstances. Returned items must be undamaged, unaltered, unworn and must include original tags and original packaging.
Please note that all sale and discounted items are FINAL SALE. Epaulet cannot accept returns or exchanges on these items.
Prior to returning your item, please email us for a Return Authorization.. This way, we can keep an eye out for your package. We cannot be held responsible for any unauthorized returns.
Sale Price Adjustments
If you buy an item at full price, and we mark it down with 7 days of your purchase, then we will issue you a store credit for the difference in price.
Domestic Shipping
For orders to the United States, Standard shipping is done via insured USPS Priority or UPS Ground. Express Shipping is done by Express Mail or UPS 2-Day.
A delivery confirmation number is included with USPS shipments, and a tracking number is included with UPS shipments.
The option to use either USPS or UPS is up to our discretion. Typically, we use UPS for orders valued over $200, as their tracking information is more precise. USPS will be used for all PO boxes, APO, and military addresses. If you have a clear preference for one service over the
other, then please contact us and we'll work to accommodate you.
USPS Priority Mail / UPS Ground: $7 for orders under $50 / Free for orders over $50
Delivers in 2-5 working days
USPS Express Mail / UPS 2-Day: $30 for all orders
Delivers in 1-2 days to most locations
Please note that these delivery times are approximate, and do not include the 1-2 days of handling time that it may take to pack and ship your order. Epaulet cannot be responsible for carrier delays or errors which are out of our control.
International Shipping
International shipping is via insured USPS Global Priority or Global Express Mail, which is delivered in 4-6 days. The shipping rates are fixed, no matter how much or how little you order.
Canada
Global Priority Mail: (4-10 working days): $20.00
Global Express Mail: (3-5 working days): $30.00
Europe
Includes: Andorra, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, and the United Kingdom.
Global Priority Mail: (4-10 working days): $25.00
Global Express Mail: (3-5 working days): $35.00
Asia
Includes: Australia, Hong Kong, Japan, Korea, New Zealand, Singapore, and Taiwan
Global Priority Mail: (4-10 working days): $30.00
Global Express Mail: (3-5 working days): $40.00
International Shipping Terms
Overall, shipping Internationally via our USPS carrier options is really smooth, reliable, and fast. However, there are a few things to note:
* Shipment is not available outside of the stated regions and countries at this time.
* Goods shipped outside of the USA will be declared as "Merchandise" and at their full retail value.
* The customer is responsible for any import taxes or fees associated with the delivery.
* Delivery times are approximate. Many goods are evaluated by local customs officials - and this can delay its delivery to you. This is typical during very busy or holiday periods. If this happens, there's typically nothing that we can do to expedite your delivery.
* If the shipment is returned to us due to non-delivery, the customer is responsible for paying the costs of re-sending the item.
Your Privacy
We are fully committed to protecting your privacy. When you use our website, we collect personal information such as your name, e-mail, billing & shipping address, telephone number, and payment info.
All of this is necessary to ensure the best possible service. We will never sell, rent, giveaway, beg, bargain, or steal your personal information. It is solely used to correctly & fully process your order.
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